The following is our guidelines for goods that are to be returned, refunded, or exchanged by the customer. The ability for us to assist/compensate customers beyond what is stated in these guidelines is completely at the discretion of the owner.
Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
You will not have any right to cancel an Order for the supply of any of the following Goods:
All returns must be within 30 days of purchase and unopened. There may be additional restrictions due to COVID19. Please contact us directly for all returns and/or exchanges. For more information, please contact us directly though phone or email.
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